How does the return of goods work in Firmiana ?

With Firmiana you won't risk and you can always make your return!

The return is pretty easy!

• Items to be returned must be packed in their original condition and packaging.
• If the original packaging was damaged during opening, no worries! You can use another box, just make sure the product is well protected.
• It is important to enclose the purchase receipt or waybill with a brief description of the reason for the return.

 

If you don't want to buy a new product, ask for a refund!

Many clients wonder if it is possible to get a refund after an online purchase.
Of course it is! The buyer has full right to return the product and get his money back, simply because he has changed his mind or is not satisfied!
This is the so-called "return" which by law is a right of the client who buys remotely!

At Firmiana, we guarantee you a refund equal to 100% of the cost you incurred for the item itself. In the event of a defective or non-conforming product, we will also refund the relative shipping costs, which otherwise will be at your expense.

How is the refund made?

• By bank transfer
• By Paypal

 

The proper management of returns is the foundation of the seriousness of the Firmiana brand. We offer you are guaranteed and original products, often exclusive to our customers only!
 

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